Phone numbers

Important Information

To ensure we can provide a good service for those with urgent enquiries, we'd ask that for non essential queries you use our website or call us once conditions have improved. For help and advice please use our ask a question feature to see if you can find an answer online.

For help with any aspect of our home insurance, give our call centres a ring:

Customer Service
0845 246 0223
Mon-Fri 8am - 9pm
Saturday and Sunday 10am - 5pm

Claims
0845 246 8534
Lines are open Mon-Fri 8am-8pm
Saturday 9am-5pm

24hr emergency hotline
0845 246 2362

For a quote
0800 068 7639
Mon-Fri 8am - 9pm
Saturday and Sunday 10am - 5pm

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Ask us a question here:

The benefits of being with Privilege

Our 24-hour home insurance emergency hotline gives you round-the-clock access to advice when you need it most – and if you need work carried out urgently, we can offer you specially negotiated rates for the qualified tradesmen you require.

Other benefits